GUEST REGISTRATION

Guest registration procedures 1. Receive the guest with a smile, a wish according to the time. 2. Check if he/she is holding reservation 3. If there is a reservation, then no problem, otherwise check for availability of rooms 4. Get he guest registration card and fill it up 5. Fill up the key and the welcome card 6. If the guest is a foreigner, get the C form and fill it up. 7. Allot the accommodation 8. Fill the arrival register 9. Make information slips and send them to telephones, room service and housekeeping (if the hotel has PMS then do not required 10. Open guest folio 11. Incase of VIP, CIP etc inform all the departments 12. Lastly inform the bellboys to carry the luggage and escort the guest to the room and wish a comfortable stay in the hotel. Registration begins when the front desk agent extends a sincere welcome to the guests. Warm greeting sets the tone for everything that follows. The front desk agent moves to the registration process after determining the guest’s reservation status. To a great degree registration relies on the information contained in a reservation record. Front office personnel will find registration simpler and smoother when accurate and complete information has been captures during the reservation process. The registration process can be divided into six steps: • Pre registration activity • • Creating the registration record • • Assigning the room and the rate • • Establishing method of payment • • Issuing the room key • • Fulfilling the special requests Pre registration activity : Through the reservation process, a guest provides nearly all the information needed to complete registration. In other words, guests who make reservations will likely experience a more rapid check in. Pre registrations activities (registration activities that occur before the guest arrives at the property) help accelerate the registration process. Typically pre registered guests’ only need to verify information collected by reservations agents during the reservations process. Typically pre registered guests’ only need to verify information already entered onto a registration cared and provide a valid signature in the appropriate place on the registration card. Pre registration involves room and rate assignment and creation of guest folio apart from producing registration card. However in some properties they are reluctant to do room assignment as if there are some last minute cancellations then may create an imbalance in the status of vacant rooms. Pre registration tasks are done in non-automated and semi automated front office systems also. But in many of such properties the pre registration services may be limited to specially designated, VIPs or groups. Pre registration helps plan for special requirements of guests as well as of the hotel. For example, frequent guests may have special requirements of guests as well as of the hotel. And guests with disabilities may need rooms outfitted to their special needs. By pre registering these guests, the front desk agent can be sure to satisfy them. In addition pre registration help as managers when they know that the hotel will be in full occupancy in next several days.